My ideas: Vacation responders

Problem The vacation responder sends the same auto-reply to both internal teammates and external contacts, but organizations need different messaging for each audience. Request Allow configuring separate vacation responder messages for internal an...

Problem In a shared inbox, individual teammates cannot set or manage their own out-of-office auto-responder without admin involvement — every OOO activation requires an admin to configure it on each teammate's behalf. Request Allow each teammate t...

Problem Out-of-office auto-replies clutter conversation threads, making it hard to follow the actual interaction history. Request Add an option to hide or collapse out-of-office replies within conversation threads.

Request Allow different auto-response messages for internal teammates versus external recipients under the same time off configuration.

Problem The vacation responder only sends to each recipient once every four days, but rules-based auto-replies can send on every message. This limits vacation responder flexibility for certain use cases. Request Add an option to the vacation respo...

Allow users to specify the OOO behavior while setting it up to send the responder to a single recipient ONCE IN A SINGLE THREAD in 4 days. This may resolve the response delays as users will be notified immediately. Attached is an example of how th...

Problem When emailing someone with a vacation responder enabled, Front doesn't preview the responder message like Outlook does. Teammates must wait for the auto-reply to see the coverage contact. Request Display a preview of the vacation responder...

Problem Conversations automatically reopen when internal out-of-office notifications arrive, even though these notifications don't represent genuine customer responses. Request Prevent conversations from reopening based on automatic out-of-office ...

Problem When out of office, vacation responders are sent to the same person multiple times in a conversation, creating confusion and frustration for recipients. Request Send the vacation responder only once to each recipient or only once per conve...

Request Include a quick "Today" button in the vacation responder date picker for fast date selection.