My votes: Comments / @ mentions

Problem Notifying an entire teammate group in a comment requires @mentioning each member individually, which is tedious and error-prone. Request Allow @mentioning a teammate group in a comment to notify all members at once.

Problem Internal comments are interleaved with email messages in conversation threads, making it hard to read just the customer-facing messages. Request Add a toggle to hide internal comments so only email messages are visible in the conversation ...

Problem All comments on a conversation are visible to every teammate with access — there is no way to leave personal notes only you can see. Request Allow adding private comments or notes to self on conversations, visible only to the author. Suppo...

Problem Message templates are only available for emails — teammates who frequently use standardized internal comments must type them manually each time. Request Extend message template support to comments, allowing reuse of templated internal notes.

Request Support voice messages in team conversations to enable team communication without requiring third-party applications.

Problem Comments cannot be scheduled; they send immediately, unlike emails which support Send Later. Request Add the ability to schedule comment delivery for future times.

Problem Long comment threads become difficult to follow. Request Support nested or threaded comments.

Problem Pinned comments are marked only with a small grey icon and visually resemble normal comments, making them difficult to distinguish in the conversation timeline. Request Improve the visual prominence of pinned comments so they stand out cle...

Add a sent folder for comments left in conversations, so we can see in chronological order what our last comments were, to easily go back to conversations we're working on.

Request Add checkbox functionality in the commenting area to create and track tasks or to-do items within conversations.