My ideas: Core API

Problem The Core API does not support linked conversations, so integrations cannot programmatically create or read conversation links. Request Add API endpoints for creating, reading, and deleting conversation links.

Problem The API can only archive conversations, not close them. Archived conversations reopen when customers reply, making it difficult to distinguish new inquiries from returns programmatically. Request Add an API endpoint to close conversations.

Problem API Analytics currently only display call counts per endpoint for a given time period, making it impossible to trace failures or rate limiting issues back to specific tokens or API keys. Request Ability to view which API token generated ea...

Request Provide an API endpoint to programmatically merge multiple conversations, enabling automation and integration workflows.

Request Expose AI message summaries through the API to enable display in external systems and integration with custom analytics and LLM workflows.

Request Enable rule creation and deletion via API, including rules that trigger external webhooks, so integration apps can programmatically configure rules for their workflows.

Problem Slack inbox channels must be created manually, creating operational friction during customer onboarding. At scale, this manual step requires coordination and slows down the onboarding process. Request Add API support for programmatically c...

Problem There's no API endpoint to retrieve AI-generated conversation summaries. Request Add an API endpoint to pull AI summaries of conversations for use in external systems.

Problem Developers can't see logs of their API requests or debug failures; they have to contact support to understand why requests are failing. Request Provide a dashboard showing all API requests issued by an account, including request details an...

Problem API and OAuth tokens currently have very wide permissions across all resources, such as the 'Shared Resources' scope allowing read+write access to all shared resources. Request Support more granular scopes for API tokens and OAuth tokens, ...