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Smart CSAT

    Hide CSAT comments from teammates

    Problem CSAT survey comments are visible to all teammates, which may be inappropriate when feedback is negative or sensitive. Request Allow admins to hide CSAT comments from teammates while still recording and analyzing the survey results.
    over 4 years ago in CSAT / Smart CSAT 1 Launched

    Show smart CSAT scores in conversation list

    Problem In analytics, viewing smart CSAT scores shows a list of conversations, but users must open each one individually to see the star rating. Request Display the smart CSAT star scores directly in the conversation list view within analytics.
    7 months ago in AI / CSAT / Smart CSAT 0 Launched