Workforce management

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End shifts in the busy status

Set up shifts so that teammates are set as "Busy" X min before the end of their shifts, in order to allow for a smoother end of work transition. This way, teammates can finish their work without getting assigned brand new conversations that will r...

11 months ago in Admin Experience / Workforce management 0 Backlog

3 VOTE

Manage Shifts with Teammate Groups

No description provided

10 months ago in Admin Experience / Workforce management 0 Backlog

5 VOTE

Allow multiple periods of business hours in a single day

It would be great to be able to split business hours between morning and afternoon times to ensure SLAs and response times don't get impacted by team unavailability during lunch

over 1 year ago in Admin Experience / Workforce management 1 Backlog

1 VOTE

Sync out-of-office from Google Calendar (or others) to Time off in Front

When you set yourself as away in Google Calendar - Sync this state to Front and automatically set yourself as away in Front.Have a primary out-of-office template which could be used as standard.

4 months ago in Admin Experience / Workforce management 0 Backlog

3 VOTE

Bulk upload Shifts

Mass changes for large teams in shifts are difficult to adjust in the product. Uploading via CSV would reduce the time needed to take these actions.

about 1 year ago in Admin Experience / Workforce management 0 Backlog

4 VOTE

Integrate Time Off Planner with External HR Systems

During a product roadmap presentation, Carter from Edge Logistics mentioned it would be great if the Time Off feature for shifts integrated with external HR systems like Paylocity Link to Gong clip: https://us-18905.app.gong.io/call?id=31715033328...

over 1 year ago in Teammate availability / Workforce management 0 Backlog

1 VOTE

Analytics activity compared to active teammates

As an Team admin, in the team performance report I want to be able to view the messages received and compare this to my active Teammates. I want to do this so that I can staff accordingly and ensure the workload is covered. Right now, I have to sc...

almost 2 years ago in Existing metrics / Workforce management 0 Backlog

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