ADD A NEW IDEA
-
Activation2
-
Admin Experience148
-
AI184
-
AI angel (QA before sending)4
-
AI answer10
-
AI compose14
-
AI data extraction2
-
AI extensibility3
-
AI insights2
-
AI knowledge3
-
AI language5
-
AI message translation1
-
AI runbooks1
-
AI settings2
-
AI similar conversations8
-
AI suggested replies (auto draft)13
-
AI summary11
-
AI Synopsis0
-
AI tagging19
-
AI tracking2
-
-
Backoffice2
-
Client Platform99
-
Contacts82
-
Core Product Experience662
-
Developer Platform369
-
Insights85
-
Analytics areas1
-
Analytics Exporting Data5
-
Analytics Functionality18
-
CSAT21
-
Direct connectors0
-
Insights - Other1
-
Insights - Systems1
-
Live dashboard1
-
Metrics14
-
Breakdowns and totals3
-
Business Hours and time measure2
-
Metrics - misc improvements1
-
Metrics by type4
-
-
-
Knowledge Base86
-
Live Chat115
-
Search28
-
Systems73
-
Workflows124
-
Advanced rule conditions and actions14
-
Company rules1
-
Links based rules0
-
Load balancing3
-
Macros5
-
Other (workflows)9
-
Outbound/Sequences8
-
Rule actions11
-
Rule conditions4
-
Rule library2
-
Rule management4
-
Rule trigger4
-
Scalability/Engineering0
-
SLA1
-
Smart rules5
-
Teammate availability11
-
Views6
-
AI answer for KB (Ask your KB)
Status:
Launched
- FILTER BY STATUS Clear
- Backlog
- Planned
- Will not do
- Already available
- Launched
Showing 1
1
VOTE
[action] AI answer for KB to support multiple KBs
Situation Description: Currently, users can only search for answers in a single knowledge base (KB) at a time. This limitation requires users to know which specific KB contains the relevant information, and if they don’t, they must manually search...
