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Activation2
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Admin Experience147
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AI184
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AI angel (QA before sending)4
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AI answer10
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AI compose14
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AI data extraction2
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AI extensibility3
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AI insights2
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AI knowledge3
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AI language5
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AI message translation1
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AI runbooks1
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AI settings2
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AI similar conversations8
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AI suggested replies (auto draft)13
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AI summary11
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AI Synopsis0
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AI tagging19
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AI tracking2
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Backoffice2
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Client Platform99
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Contacts82
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Core Product Experience651
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Developer Platform355
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Insights83
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Analytics areas1
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Analytics Exporting Data5
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Analytics Functionality17
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CSAT21
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Direct connectors0
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Insights - Other1
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Insights - Systems1
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Live dashboard0
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Metrics14
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Breakdowns and totals2
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Business Hours and time measure2
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Metrics - misc improvements1
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Metrics by type5
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Knowledge Base86
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Live Chat115
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Search27
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Systems71
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Workflows122
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Advanced rule conditions and actions14
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Company rules1
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Links based rules0
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Load balancing3
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Macros4
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Other (workflows)9
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Outbound/Sequences8
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Rule actions11
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Rule conditions4
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Rule library2
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Rule management4
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Rule trigger4
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Scalability/Engineering0
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SLA1
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Smart rules5
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Teammate availability11
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Views5
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AI tracking
Status:
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1
VOTE
[measure] Track conversation tagged by AI in export
Situation: As an admin, I want to be able to check / track conversations that have been tagged by AI so that I can audit them. Today, it is only possible to see them as part of the search when clicking on "View" inside the rule selected tags tab. ...
2
VOTE
[measure] Analytics on AI feature usage (in API, in product)
Situation: Today, except for AI and chat, there is no way of actually knowing how AI features are used by users for an admin. Request: Let admins know how AI features are used by their teams: be able to extract this information through an API if n...