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    Schedule delivery of Smart QA report

    No description provided
    3 months ago in AI Smart QA / CSAT / Scheduling and automation 0 Planned

    [channel] AI suggested replies on more channel types (SMS, chat, custom..)

    Same as auto-draft with AI for emails, but for chat and SMS or others TBD
    over 1 year ago in AI / AI suggested replies (auto draft) / Live Chat 1 Planned

    Smart QA custom criteria

    Allow customization of the criteria description of smart QA in order to tailor them to specific cases (e.g. "do not take reports of power outages into account as it is outside our company's power to address those").
    3 months ago in AI Smart QA 0 Planned

    [channel] AI Compose for SMS, Chat, custom

    No description provided
    over 2 years ago in AI / AI compose 3 Planned

    [accuracy] Improve suggested reply accuracy (inquiry detection, customer context aware ...)

    No description provided
    over 1 year ago in AI / AI suggested replies (auto draft) 0 Planned

    [accuracy] Similar conversations feedback loop reinforcement

    Similar conversations lack of accuracy.Ideas: Allow to remove "similar" results and use this as training signal to improve the accuracy
    over 1 year ago in AI / AI similar conversations 0 Planned

    [granularity] Improve the granularity of summaries details to include the inquiry, steps taken, entities shared like conv_ID, error codes ….

    The summary's structure and granularity don't match all use cases. Support agents need more specific information than a collaborator or manager joining a conversation
    over 1 year ago in AI / AI summary 0 Planned