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Analytics Filters & Dates

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Analytics metrics for deleted teammates

As a support leader, I want to select deleted teammates in the analytics filters, so that metrics for my team are consistent after an agent left.
12 days ago in Analytics - filters - Teammate 0 Backlog

Conversation custom fields in Analytics

Ability to filter in analytics by conversation custom field (similarly to tags)
10 months ago in Analytics - filters - New filters / Analytics areas / Analytics Filters & Dates / Analytics Functionality / Custom fields 0 Planned

Analytics based on info created after a segment is closed

At the moment, our Analytics paradigm is that you report based on context at event time (or events happening within the Analytics segment). After that segment is closed you cannot update that data anymore. For instance, you cannot add a tag and re...
over 1 year ago in Analytics - filters - General improvments 0 Backlog