ADD A NEW IDEA

My ideas: Rule management

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Rule description

Add a "description" field to rules to explain what they do, why they were created, who is responsible for their maintenance, etc.
over 2 years ago in Rule management 0 Backlog

Frontline users can see rule logic with view-only access

This will help with transparency as to how/why messages are getting assigned to them or not. This could be managed with a view-only permission for custom roles.
almost 2 years ago in Permissions / Rule management 1 Backlog

Rule debugging: add an activity when a rule could not assign because teammates are out of office

No description provided
almost 3 years ago in Rule management 0 Backlog