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My ideas: Channel API

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API Request log dashboard

As a developer, sometimes it's hard to determine why my API requests are failing, and I need to reach out to the support team for assistance with my API usage. It would be super helpful to see logs of all API requests issued via my account in a da...
7 months ago in Channel API / Core API / Dev Relations 0 Backlog

API: Support multiple recipients on custom channels

I'm building an integration with an external SMS provider, which supports group conversations. Right now, Front's Receive custom messages and Sync inbound message API endpoints do not allow me to receive a message from a sender which was addressed...
9 months ago in Channel API / Core API 0 Backlog

Live Chat, partner/custom channels: Ability to reply to message

It would be nice to have the ability to reply to a specific message so that your recipient knows exactly which message you are referring too (like Front comments for instance). This would be helpful for non-email channels like Front Chat, social m...
over 1 year ago in Channel API / Live Chat / Other channels 0 Backlog

Ability for Company Admins to mass re-authorize Shared Connections (multi-select) at once instead of re-connect by re-connect

For larger enterprises this type of process can turn into a really heavy exercise if there are hundreds or thousands of channels
about 1 year ago in Channel API / Email channels 0 Backlog

Allow developers to declare type of a custom channel

let customers "declare" the type of a custom channel? Like the implementation would be custom but we could still see it as "chat" or "voice" or "SMS" for other parts of the app? https://front.frontapp.com/open/cnv_fprkd4z?key=2WA7WXqjVd6l0ZyPEZB-Z...
about 1 year ago in Channel API 0 Backlog