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Multiple data retention dates

To be able to have Inbox A with data retention of 2 years but inbox B with 1 month.
over 3 years ago in Data retention 0 Launched

For auto-replies sent by rules in Front Chat, in the chat widget the sender should be the team name & icon instead of the inbox name

Currently it is being sent as the internal inbox name, which is problematic because: 1. Channel names are not used for internal purposes, except for setting up a chatbot, which means we can name them anything we want. 2. Inbox names are essential ...
about 2 years ago in Live Chat 0 Launched
2 MERGED

Rule to create a draft message when a message meets certain conditions

Merged
Customer request: "For us this would be perfect because 9/10 times our customer services uses canned replies. In this case they only have to check 1 sec and hit send button. In 1/10 of the times they have to edit the message or add an invoice in t...
over 2 years ago in Workflows 0 Launched