Search results: CSAT

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3 MERGED

Automatically remove CSAT Survey rule tags after a user defined amount of time

Merged

Currently customers don't have a way to automate the removal of tags used in CSAT rules that send survey templates in app. This causes issues when customers have a large amount of conversations that use a channel type that does not typically creat...

almost 2 years ago in CSAT / Workflows 0 Backlog

1 VOTE

New inbounds should cancel the scheduled CSAT rule delay

Current scenario with a 2h delay rule: Conversation is archived at noon, survey scheduled at 2pm New inbound at 1:30pm, replied and archived at 1:50PM CSAT survey sent at 2PM Desired behaviour: initial scheduling should be cancelled and CS...

over 3 years ago in CSAT 0 Backlog

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