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Status Backlog
Categories Developer Platform
Created by Guest
Created on Jun 30, 2026

Map Jira fields to custom app object fields

Similar to how Salesforce/Hubspot fields can be mapped to Front Contact and Account custom fields, it could be useful in the Jira integration setup to also configure Jira Issue custom fields mapped to app object custom fields. Such that when Jira app objects are added to the conversation, fields can be retrieved as Dynamic variables for routing/tagging workflows in Front.

I've had a few customer interactions now, where they need some of the Jira issue data to drive workflows in Front, which has either led them to create a custom Jira app or create rules that make subsequent app requests to return the required data for their Front workflow.

When trying to get Jira issue data from the standard app object using DVs, the below screenshot shows the limited field options, but there are some 'custom fields' which I can't see anywhere to customise further. If there was flexibility to create your own own within the realm of the native integration I think that could be super helpful.

  • ADMIN RESPONSE
    Aug 4, 2026

    Your idea is now live and open for voting.

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