RELATED IDEAS
Customize notification text for customer portal updates
Problem
Customer portal notification emails don't allow customization of the body text below the ticket number.
Request
Ability to personalize the body text in customer portal notification emails to match your brand voice or provide specific instructions.
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ADMIN RESPONSEMay 21, 2026
Your idea is now live and open for voting.
This is key to our implementation, additionally to tone of voice and branding we need to have the ability to customise the language. Currently notifications are only sent in the portal's default language, this is very limiting to companies serving multiple languages where having different customer portals setup is not an options.