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Status Backlog
Created by Guest
Created on May 14, 2026

Copy conversation URL with ticket ID

Problem
Currently, copying a ticket ID only copies that ID to the clipboard, without the associated conversation URL.

Request
When copying a ticket ID, also copy the conversation URL simultaneously.

  • ADMIN RESPONSE
    May 19, 2026

    Your idea is now live and open for voting.

  • Attach files
  • Guest
    May 25, 2026

    How are you using the ticket number and conversation URL today? Are you sharing these internally or externally?
    I'm using them internally, providing the Conversation URL without the ticket number leaves valuable data out of the message, and makes it harder to the recipient to find the ticket.
    The ticket number is copied to Slack, and then the Conversation URL is then added as a link to the ticket number so that the intended reader can, with one click, navigate to the ticket, without having to first open Front, and then search for the ticket.
    By offering the url within the ticket number improves the efficiency of the conversation. It could be offered as another link combination in the 'kaibab' menu below (or adjacent to) the current message URL.

  • Admin
    Connie Chen
    May 22, 2026

    How are you using the ticket number and conversation URL today? Are you sharing these internally or externally?

  • Guest
    May 19, 2026

    I'd also like to vote for this change. It will streamline internal conversations that must link back to a Front ticket, reducing the number of clicks from 5 to 2 (not counting key strokes)!


  • Guest
    May 19, 2026

    This should already be a key product feature. We waste so much time having to separately copy each.

  • Guest
    May 19, 2026

    It is disappointing it doesn't do this already. The extra click and careful navigation to the conversation link seems very unnecessary.