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Categories CSAT Rule trigger
Created by Guest
Created on Apr 27, 2026

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To auto-archive a customer-submitted CSAT survey with Rules

By being able to set up a rule to auto-archive a customer-submitted CSAT survey, it does not interrupt the workflow of any customer operation frontline teams and does not skew the data of opened/resolved conversations.

With a rule you should be able to set this up. A CSAT to be recognised as a teammate tag so the autoarchive rule could apply .

  • ADMIN RESPONSE
    May 18, 2026

    Your idea is now live and open for voting.

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  • Admin
    Frédéric Bidot
    May 11, 2026

    Hi, thanks for your note. My name is Fred, and I'm part of the Product team here at Front. I reviewed your request: you can already build such rule by leveraging the trigger "When New comment is added by any teammate, Body contains: responded to a survey for". See this article for more details, and feel free to comment if you have feedback, gaps, or follow-ups we should look into.

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