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Categories Intercom
Created by Guest
Created on Mar 18, 2026

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Merged idea
This idea has been merged into another idea. To comment or vote on this idea, please visit PRD-I-8698 FinAI replies in Front.

Intercom chatbot/Fin AI replies should be visible in Front tickets Merged

It would be very useful if the entire conversation between a customer and the Intercom chatbot/Fin AI was shown in the Front ticket. As of today, only the customer's reactions/replies are shown. This is rather unpractical as one does not exactly know what has been covered by the bot/AI without looking it up in the Intercom ticket.

  • ADMIN RESPONSE
    May 26, 2026

    Your idea is now live and open for voting.