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Status Backlog
Categories Voice
Created by Guest
Created on Jan 7, 2026

Apply AI features to call transcripts

Problem
AI features like Topics, Smart QA, and Smart CSAT are currently unavailable for call transcripts, limiting the ability to analyze and understand call content alongside other conversation types.

Request
Enable AI features (Topics, Smart QA, Smart CSAT) on telephony transcripts so calls can be analyzed the same way as other conversation types.

  • ADMIN RESPONSE
    May 28, 2026

    Your idea is now live and open for voting.

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