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Categories Core API
Created by Guest
Created on Nov 12, 2025

Get conversation via Ticket ID

I'd like an endpoint to fetch a conversation via API using the Ticket ID.

Use case is that we want to give information about a ticket to our customers and the people who help our customers in Discord. They know their inquiry by the Ticket ID. Thus, we'd like to be able to do something like:

/conversations/search/ticket_id:FRO_123

That would then return the status of the ticket for us to supply to these people easily.

  • ADMIN RESPONSE
    Nov 12, 2025

    Your idea is now live and open for voting.

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