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Status Backlog
Categories Voice
Created by Guest
Created on Oct 30, 2025

Preserve manual status during Dialpad calls

Problem
When teammates manually set their status to busy to focus on Dialpad calls and avoid load-balanced ticket assignments, their status automatically resets to available after each call ends.

Request
Preserve manually-set status through call completion, allowing teammates to maintain busy status across multiple calls without automatic resets.

  • ADMIN RESPONSE
    Jun 4, 2026

    Your idea is now live and open for voting.

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  • Admin
    Shannon Cassidy
    Oct 31, 2025

    Hello! We will be releasing the ability to control this setting in the next week. Please keep an eye out on our product releases.