Ability to manually remove a SLA / Time Goal

Sometimes having the ability to override an SLA timer is required from various actions such as:

• Internal customer emails

  • OOO automated emails trigger a SLA reply but no action is needed

  • Conversations requiring no actions

• During initial onboarding while we are tuning our rules to handle SLAs

  • Incorrect SLA's can be applied

  • Removing SLA's due to invalid contacts/ internal contacts

Leaving this to a elevated permission would be ideal but having this failsafe as a quick and easy manner to handle timers would be a great addition.