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Status Backlog
Categories Core Product Experience
Created by Guest
Created on Oct 14, 2025

RELATED IDEAS

Show open ticket count by email address

Problem
Support team members cannot see how many other open tickets a specific email address has, risking duplicate conversations and missing relevant context.

Request
Display the count of open tickets for each email address and provide quick access to view related tickets.

  • ADMIN RESPONSE
    Jul 29, 2026

    Your idea is now live and open for voting.

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  • Admin
    Connie Chen
    Jul 29, 2026

    Have you used the contact details plugin? That will show other conversations with that contact.

    Reply