Ability to Exclude Snoozed time from Analytics

I'd like the ability to exclude snoozed time from the Response Time Analytics.

Ex: a customer emails us at 8am asking us to send an update at 2pm of the transit of their shipment. If I snooze the conversation until 2 my response time is 6 hours plus however long it took me to reply once the snooze expired. But I did not ignore the customer for 6 hours, they requested a response at 2pm, not immediately.
I could send an immediate reply at 8am to the customer saying "Yes, I will check on this and update you at 2pm" However, often times we receive a "Thank you" response back from the customer and again are facing the 6 hour reported response time.

I'd like the ability for the response time statistics to include the time between receiving the message and snoozing, plus the time from the snooze expiring to actual sent message time.

I want to hold my team to a standard for addressing an email, however currently the snoozes are muddying the data. I don't want to penalize my team because I customer requested a later response or they must wait for confirmation from another party before advising further. I want to be able to track their response time improvement by time, not just volume of emails that hit SLAs