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Status Backlog
Categories Workflows
Created by Guest
Created on Jul 25, 2025

Auto-reassign conversations on out-of-office

Problem
When a team member changes their status to out of office, conversations assigned to them remain in their inbox, preventing distribution to available team members.

Request
Automatically unassign conversations and redistribute them to available team members when a teammate's status changes to out of office.

  • ADMIN RESPONSE
    Aug 22, 2025

    Your idea is now live and open for voting.

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