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Categories CSAT
Created by Guest
Created on Jul 16, 2025

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Trigger rule on CSAT review

I have some existing automations which run when a comment is added with "CSAT Received" type content. Trouble is, I can't tell when it's submitted by a human or AI CSAT.

I'd love a new rule trigger - CSAT Score.
So I can start running a rule when a CSAT score is received. Allow filtering on Score (like only run when it's 1-3), and submitter type (human/AI)
Make the score attribute accessible via dynamic variables (reviewer info / score / etc)

  • ADMIN RESPONSE
    Jul 16, 2025

    Your idea is now live and open for voting.

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  • Guest
    Jul 23, 2025

    Agree it would be great to have more flexibility here.

    As a partial work-around, I have found that the following rule triggers work to capture human and AI CSAT reviews respectively:

    When new comment is added by [Any teammate]
    Body contains 4/5;3/5;2/5;1/5

    This will capture AI CSATs with less than 5 stars.

    When new comment is added by [Any teammate]
    Body contains responded to a survey for

    The above will capture all human CSAT reviews



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