Problem CSAT surveys remain accessible indefinitely.
Request Allow setting an expiration duration after which the survey link is no longer accessible.
Guest
May 31, 2024
We have observed that several guests continue to respond to the survey request issued in 2023. This has implications for our data integrity, given that the Front CSAT is logged according to the date of response, rather than the message ID. Notably, we have received a response pertaining to an agent who is no longer part of our team. We propose the introduction of a response window, such as 14 days, during which a guest/customer can respond to the survey.
We have observed that several guests continue to respond to the survey request issued in 2023. This has implications for our data integrity, given that the Front CSAT is logged according to the date of response, rather than the message ID. Notably, we have received a response pertaining to an agent who is no longer part of our team. We propose the introduction of a response window, such as 14 days, during which a guest/customer can respond to the survey.