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Status Backlog
Categories Time-based options
Created by Guest
Created on Mar 14, 2024

Add time-of-day as a rule trigger

Problem
Time-based criteria in rules can only be used as conditions, not triggers — there is no way to fire a rule at a specific time of day to act on open conversations.

Request
Add a time-of-day trigger so rules can take scheduled actions on conversations (e.g., reassign open conversations at midnight for overnight coverage).

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  • Guest
    Sep 6, 2024

    Best idea ever!

  • Guest
    Sep 5, 2024

    This is the best idea ever!

  • Guest
    Sep 5, 2024

    Fantastic idea! Should be implemented as soon as possible.