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Status Backlog
Categories CSAT Workflows
Created by Guest
Created on Feb 7, 2024

Apply conditional logic to CSAT survey signature links

Problem
CSAT survey links in colleague signatures appear in all outbound emails, including internal emails and messages to certain domains, leading to colleagues rating themselves or each other instead of actual customers.

Request
Add the ability to apply conditional rules to CSAT survey signature links, such as only showing when a specific tag is visible, to prevent the survey from appearing in internal or inappropriate contexts.

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