We ideally would like to have an option to require that a comment be left alongside the rating that is given when the CSAT Survey is used.
ADMIN RESPONSE
Jul 22, 2025
Your idea is now live and open for voting.
Guest
Jul 24, 2025
I don't think this is a good idea because it can discourage customers from leaving a rating. Often times they only want to leave a comment if they are unhappy. This would potentially make us miss out on good ratings.
I don't think this is a good idea because it can discourage customers from leaving a rating. Often times they only want to leave a comment if they are unhappy. This would potentially make us miss out on good ratings.