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Status Backlog
Categories WhatsApp
Created by Guest
Created on Sep 28, 2023

WhatsApp Voice Call

During a product roadmap discussion with Silverbird, Natalia, the head of CX, mentioned that they need a solution that allows account managers to take calls from customers to a WhatsApp business channel. When a caller calls a WhatsApp number, they want to be able to route the call to the account manager responsible.


Gong clip:

https://us-18905.app.gong.io/call?id=5250635288254418317&highlights=%5B%7B%22type%22%3A%22SHARE%22%2C%22from%22%3A408%2C%22to%22%3A590%7D%5D

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  • Guest
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    Oct 3, 2023

    This functionality is not currently supported by Meta in their WhatsApp Business API. We'll monitor this idea in the event it is supported in the future.