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PRD-I-4804

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3 VOTE

Status Backlog

Categories P2 display - conversation list

Created by Guest

Created on May 30, 2023

RELATED IDEAS

Display Most Recent Email Sender in Inbox Preview
Have the inbox show the most recent sender only, not who started the thread
Prioritize displaying contact name over sender information
Preference for Assignee Title in Sender Line
Change sender line name back to my actual name instead of "Me"
In a team inbox, when mail is unthreaded, show the sender name in the conversation cell of an outbound sent message instead of the recipient
Custom message order so that the most recent email in a conversation thread is shown at the top
For auto-replies sent by rules in Front Chat, in the chat widget the sender should be the team name & icon instead of the inbox name
Sort conversation list by received/imported timestamp rather than sent timestamp
Show what Front Chat visitors are typing before they've sent their message

Display the most recent sender's name first in the conversation list preview

Currently Front does not display the most recent sender's name and it is often the cause of a person being addressed incorrectly. Provide a setting to change the name that is displayed in the inbox to the person who most recently sent the email.

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