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Status Backlog
Created by Guest
Created on Apr 14, 2023

Auto-thread compose messages to existing conversations by sender/recipient

Problem
When composing a new message, Front always creates a new conversation rather than threading to an existing conversation with the same sender or recipient, unlike native SMS and Twilio channels.

Request
Add a setting that automatically threads new composed messages to existing conversations if the sender or recipient match, matching the behavior of SMS channels.

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