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Status Backlog
Categories Load balancing
Created by Guest
Created on Feb 9, 2023

Emails Assign In Order Of SLA

The option to have emails assigned to agents in order in SLA, for example a chat should have a low SLA, and should be assigned to agents at a higher level than an email with an SLA of 2 hours for example

  • ADMIN RESPONSE
    Apr 10, 2026

    Your idea is now live and open for voting.

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