Request When a contact has multiple email addresses or phone numbers, allow marking one as the primary contact method.
Guest
Jul 21, 2023
It would be very helpful to be able to mark a handle as primary and/or add notes to handles.
Use cases:
Contacts who just have multiple phone numbers or email addresses they use to contact us
Contacts who change phone numbers, so that we can keep the old number on their profile for finding historical conversations while making it clear that the old number is not available.
It would be very helpful to be able to mark a handle as primary and/or add notes to handles.
Use cases:
Contacts who just have multiple phone numbers or email addresses they use to contact us
Contacts who change phone numbers, so that we can keep the old number on their profile for finding historical conversations while making it clear that the old number is not available.