RELATED IDEAS
Trigger rules when a conversation is split
When moving a message to a new conversation, there is no base rule trigger to automate actions on the new conversation. This idea suggests adding a new item to rule triggers for when a conversation is created from a split.
This would be extremely helpful as our operations. For further context, we are set up to allow partners and customers to fill out forms. These forms come into Front with the same subject line and your system clumps these emails into the same ticket; even though these submissions are submitted at different times and are from different emails. We had to create a split rule so we can easily see each submission in Front and reply to the appropriate parties. With that need, we are sacrificing the automations we would like to tie to these submissions to which in turn affects our operations and adds to our work load to properly handle these submissions.
When conversations are split, it always remains unassigned, which is a big operational gap. It makes me feel that the conversation split rule is incomplete
This would be very helpful. I can't find a way to automate anything after a message has been moved to a new conversation based on a rule.