RELATED IDEAS
Support .msg file attachments
Problem
Teams cannot open .msg files in Front and must use Outlook instead, disrupting workflows and preventing quick access to email history and attachments stored in document management systems.
Request
Support opening and importing .msg file attachments directly in Front.
Context
This is useful for sharing email history with clients, reviewing older conversations, and accessing important information without leaving Front.
A lot of users save msg files to use them later. for example important information, instructions, contractual changes.
We've been storing .msg files in our document storage.
Re-opening these files forces our teams to use Outlook again when we would like to be able to access them in Front.
This feature is really useful when dealing with older clients that do not really knows how to handle outlook. They seem to loose their conversation history a lot so with the .MSG we can send them the complete thread for them to read again in case of any problem or questions. They can't open a .EML
Hi, we have a lot of customers who does not use Front (sadly), and sometimes we need to send them a email history to explain a specific case
Would be extremely useful for organizations that needs to send email history to their clients.
They can't open it as a .EML