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Status Backlog
Categories Email channels
Created by Guest
Created on Aug 11, 2026

Show seen status for rule-sent and automated messages

Problem
Automated messages sent by rules and message templates don’t show a “Seen” status or timestamp, unlike manually sent emails where this tracking is available.

Request
Display a “Seen” status and timestamp in the conversation for messages sent via rules and message templates, matching the read tracking currently available for manually composed emails.

  • ADMIN RESPONSE
    Aug 19, 2026

    Your idea is now live and open for voting.

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