All ideas

https://canny.io/

https://www.videoask.com/product

Attach Photos from Google Photos

https://www.15five.com/

https://www.logmein.com/

https://textexpander.com/

https://www.bandwidth.com/

In message templates, when using a dynamic variable I can create a fallback variable or text. I would like to have two fallback options, one being another variable, and a second fallback being text.

Be able to keep track of open / waiting etc. conversations on a regular basis

Currently, the scope of the report is not taken into account when calculating the metrics, leading to multiple counts. Ex: conversation is moved from inbox A to B. It will increment the new workload by one (for B) and the closed workload by one (f...