All ideas

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Add contact notes to dynamic variables in rules

When a request comes in from a known content it would be nice to extract the notes from a contact and paste them into the conversation as a comment so all context stored in a Contact is immediately viewable by the agent. It would save time clickin...

about 2 years ago in Smart rules 1 Backlog

5 VOTE

Individual rules applying to shared conversations

No description provided

over 3 years ago in Other (workflows) 0 Backlog

2 VOTE

Confgure where attachments are uploaded from

When adding an attachment, I always have to choose between 'computer' and 'google drive'. I never use Google Drive. It would be nice to be able to configure this. I bet some teams would also love to see Dropbox as an option here. Not me though, I ...

over 1 year ago in Attachments 0 Backlog

3 VOTE

Alternate timezone displayed for scheduling confirmation email

Display either the timezone of the client who selected the slot via the scheduling link or display both the timezone of the organiser and the client in the confirmation email.

over 2 years ago in Scheduling Links 0 Backlog

3 VOTE