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First and second replies in analytics

number of first responses (not response time, simply volume) by day and channelnumber of second responses (again, only volume) by day and channel on those same threads
over 4 years ago in New metrics 0 Backlog

Measure conversations marked as spam

No description provided
over 4 years ago in New metrics 0 Backlog

Analytics that shows emails taken "out of order" from a team inbox

We would like a way to build a report in Front that shows emails taken "out of order" from a team inbox. So for example if I have a best practice for the team set up that they need to always work from the oldest email, I want to see the number of ...
over 4 years ago in New metrics 0 Backlog