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Keyboard shortcut: strikethrough

No description provided
almost 3 years ago in Composer / Keyboard shortcuts 0 Backlog

Keyboard shortcut: open and close extended window (double-clicking on an email)

No description provided
almost 3 years ago in Core Product Experience / Keyboard shortcuts 0 Backlog

Track calendar/shift/business hour in time metrics at all times

Instead of tracking only one timer we should track for all our timers: - Calendar hours (actual time that passes) - Business hours (time within business hours) - Shift hours (time when the teammate was shifted, which can be different from business...
about 3 years ago in Business Hours and time measure 0 Backlog

Instagram channel - support "liking" a comment

No description provided
over 3 years ago in Partner Integrations 0 Backlog

SLA rule on "last unreplied message"

SLA rules work on "oldest unreplied message". This makes sense because that's how long the end customer has been waiting. But some use cases require it to work on "last unreplied message".
over 3 years ago in SLA 0 Backlog

Track user's web client information (OS, device) when they write in via Front Chat

No description provided
over 3 years ago in Live Chat 0 Backlog

Support more than 4 recipients for seen receipts

No description provided
over 3 years ago in Other (Systems) 0 Backlog

Keyboard shortcut to go to most recent / oldest email in a conversation

No description provided
almost 4 years ago in Desktop 0 Backlog

Include attachments when logging emails to Hubspot

No description provided
almost 4 years ago in Existing integrations 0 Backlog

Filter out notifications emails from search results

Description: Notifications can be overwhelming in search results. it would be great if possible to filter them out either with a filter or automatically with no action from teammates.
almost 4 years ago in Search Results 0 Backlog