All ideas

Showing 1475

Prioritize displaying contact name over sender information

When a message is received in Front, the name of the contact saved in Front should be displayed over the sender information provided in the message headers.

over 1 year ago in Contacts 0 Backlog

2 VOTE

2FA via SMS instead of authenticator app

So that we can still receive 2FA code via phone number, in case of lost phone/replacement where we no longer have access to the Authenticator app.

over 1 year ago in Security 0 Backlog

2 VOTE

Continue chat conversation across different channels for end user

Sometimes although a conversation may start on live chat, we may want to continue it on another channel like email, SMS, or WhatsApp. Currently there's no easy way to transition a chat conversation to another channel type.

over 1 year ago in Live Chat 0 Backlog

2 VOTE

Bulk create tags

Admins can use a CSV to import tags in bulk.

over 1 year ago in Bulk updates 0 Backlog

2 VOTE

"Send later and archive" option when replying to an email

No description provided

over 1 year ago in Triage - get to inbox 0 0 Backlog

2 VOTE

Customize color of widget launcher separately from widget

No description provided

almost 2 years ago in Live Chat 0 Backlog

2 VOTE

Ability to add custom logo to scheduling link

No description provided

almost 2 years ago in Scheduling Links 0 Backlog

2 VOTE

Single-use scheduling link

Ability to have canned, easily accessible scheduling links that have preset conditions/settings, but can only be scheduled once.

almost 2 years ago in Scheduling Links 0 Backlog

2 VOTE

Keyboard shortcut: strikethrough

No description provided

almost 2 years ago in Composer / Keyboard shortcuts 0 Backlog

2 VOTE

Default sending field to BCC for an inbox

Suggestion to have bcc field as default when creating message (new or forwarding, replying)

almost 2 years ago in Composer 0 Backlog

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