All ideas

There is a limit of 400 steps for each chatbot. This makes it difficult to extend the chatbot with other roots and localize it.

A customer doesn't see any blue check marks in their Whatsapp-app to inform them a Front user has read their message in Front. The client/customer would like a Whatsapp-experience just like sending/receiving any other messages to their friends/rel...

It would be useful to be able to prompt a revision of the generated draft. For example to make it shorter, change tone, leave out something, add something.

For views, introduce an "untagged" or "no tags" filter criteria, so we can easily view all conversations without any tags.

There seems to be no easy way of converting chatbot conversation to email. This means that once the flow is finished and session cleared, if you want to follow up with the customer you have to manually create an email with a customer. This isn't p...

Add a Front widget to private Slack channels to allow Front to see content and users in private channels

Description: Being able to search for conversations with a specific Custom Field, for example, custom_field:"Priority=Medium" Solution: When typing the custom field value I have the results associated with it that are returned in the result set. I...

The ability to use AI to train the chatbot on Knowledge Base / Help Center material, and then for the chatbot to use this information to automatically respond to chat visitors would be extremely powerful for deflection.

It would be helpful to be able to test the chatbot flow before setting it live on our website to ensure that there are no mistakes in the flow.