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Integration with Tengella

Our company uses a Tengella as an ERP system https://tengella.se/. We need integration with Front to be able to create contacts in Tengella after triggering rules in Front, receive information from Tengella, update custom contact fields with infor...
almost 2 years ago in New integration requests 0 Backlog

Collapse Dynamic Object Previewer

While configuring advanced dynamic objects with the customer, when a successful Fetch from server or successful parse of the payload is done, the green previewer is extremely long and difficult to see if the payload is large . One recommendation i...
almost 2 years ago in Dynamic objects 0 Backlog

Provide a way to find out if an inbox has analytics enabled in the API

The /analytics/exports endpoint is a useful way to get certain information about inboxes, including the content of emails. However to use it for a given inbox the setting "analytics enabled" has to be turned on in for that inbox. This can be done ...
almost 2 years ago in Exports, API and connectors 0 Backlog

Add Attachment from Google Drive (Shared Inboxes)

In addition to My Drive, Shared with Me & Upload can we add the ability to see Shared Drives folders and files.
almost 2 years ago in Existing integrations 0 Backlog

Show recently opened KB articles on conversation from a contact

Help support agents identify the types of KB articles that a contact has interacted with.
almost 2 years ago in  0 Backlog

Track time between tags.

We manage our conversations with our prospects and clients through the tagging system and I would like to be able to see the times our different representatives spend between tags.
almost 2 years ago in Insights / Tags 1 Will not do

Make pinned comments more prominent

Make pinned comments easier to view and access within a conversation so they don't get missed.
almost 2 years ago in Comments / @ mentions 3 Backlog

In-app (click able links) to conversations provided by API responses

you should put the conversation id in the response of the create draft endpoint (and other endpoint like create message) directly. I had to extract it out of the url `_links.related.conversation`. It would have been better to extract it out of the...
almost 2 years ago in Core API 0 Backlog

first time sender allow not allow

Inboxes get so full. A lot of time its marketers. a first time sender filter is a way to keep inbxoes more clean.
almost 2 years ago in Triage - get to inbox 0 0 Backlog

Delete button in iOS apps - move to next message automatically

Working through messages in the iOS app could be greatly improved with 2 tiny changes. Can we have a delete button at the top? Most messages get either archived or deleted, and at the moment, you have to click two buttons to delete a message. Ther...
almost 2 years ago in Mobile 0 Backlog