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More granular conditions to the CSAT rule

This could help increase response rates on surveys by sending them only at times when people are more likely to respond. Ideally, we would like to keep the current Delay and be able to add additional criteria. For example, it would wait 24 hours a...
about 2 years ago in CSAT / Rule conditions 1 Backlog

Show more metrics on Topics

Viewing more metrics like Csat or Smart QA grades on Topics
28 days ago in Existing metrics 0 Backlog

Group "time spent in" metrics by teammate

No description provided
28 days ago in Insights 0 Backlog

API/Webhook export of Audit logs

Have the option to be notified/export audit logs. This can be via webhooks and/or a dedicated API endpoint. This is useful for: Monitor changes in workspace configuration on internal dashboards Add logs into SIEM platforms like Sentinel
3 months ago in Admin audit trail / Compliance & security 0 Backlog

More granular selection of current and previous period in Analytics

More relative date options for analytics "current month to date" etc. and ability to toggle to include/exclude weekends in analytics. This is especially relevant for "compare to previous period" as this is functionally useless today if selecting a...
about 2 years ago in Investigation features 0 Backlog

Knowledge Base - Check Link Validity

For my knowledge bases (both internal and public), it would be helpful to have native tooling in Front to auto-check that all my links work (do not lead to 404 pages, for example)
4 months ago in Knowledge Base 0 Backlog

Knowledge base article export

Ability to export knowledge base articles
almost 2 years ago in Knowledge Base 2 Already available

Message templates for comments

Be able to create message templates for comments the way you can for emails today.
almost 4 years ago in Comments / @ mentions 5 Backlog

AirBnB native channel

Having a native AirBnB channel to handle guest and host messages within Front (rather than email forwarding)
almost 2 years ago in New integration requests 0 Backlog

Add support for resource alias 'ext_id' to the GET Message endpoint

Currently the Get Message endpoint for Front's Core API does not allow lookup on the external ID field. It would be nice if we allowed lookup on the external_id as a resource alias much like the GET Account endpoint.
about 2 months ago in Core API 0