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Assignment limits for round robin

Similar to what is offered to load balancing, round robin would not assign to teammates that have N open conversations already assigned.
over 4 years ago in Load balancing 0 Backlog

Having the ability to insert link from composer in Facebook channels

We don't have the ability to insert links from composer in Facebook channels in the same way we have for email. This necessitates customers to add long hyperlinks in their responses with no way to shorten them
11 months ago in Composer 0 Backlog

Link for knowledge base articles from righthand sidebar

I would like to be able to copy a link to a knowledge base article directly from the righthand sidebar. Especially for sharing articles with colleagues in the comments to a conversation it would be handy if the link could be copied from there.
almost 2 years ago in Knowledge Base 0 Backlog

Export analytics graph/chart reports as PDF

Export the analytics visual dashboard, to share PDF internally. Also valuable for scheduled emails.
over 4 years ago in Exports, API and connectors 0 Backlog

More options for frequency when scheduling Analytics reports

No description provided
over 4 years ago in Scheduling and automation 0 Backlog

Set default attachment size for custom SMTP channel

Outbound mail we send via Front is routed via our custom SMTP server. We have a high attachment size limit (higher than Front's default ~25MB limit). I would like the option to set a default attachment size limit for new channels created in my tea...
almost 2 years ago in Attachments / Email channels 0 Backlog

Language support: Italian

'the English language setup is a huge downside for our team.'Lost opportunity
almost 2 years ago in All platforms 0 Backlog

Log attachment in dropbox/drive/etc as a rule action

Add a 3rd party integration action "Log attachment in 3rd party system"
over 4 years ago in 3rd party 0 Backlog

Delay conditions below a minute

For certain use cases we need to wait a few seconds after an event in Front before a Rule triggers. It would be helpful if Time Since Trigger (and other delayed conditions) could support a finer granularity in seconds.
over 4 years ago in Rule conditions 0 Backlog

Count emails over 100

I would like to be able to quantify the number of emails beyond 100. Because to date, I have to count them by hand!
almost 2 years ago in Counters 0 Backlog