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Improve the analytics available to agents ("Me" workspace)

No description provided
about 1 year ago in Insights - Other 0 Backlog

Measure number of mentions

See how many times one teammate is asking another teammate for help
about 2 years ago in New metrics 0 Backlog

Samsara messaging

Samsara has API endpoints that allow for sending/receiving messages to/from drivers is great. We could expose this as a channel in Front!
over 2 years ago in New integration requests 0 Backlog

Delete internal comments via Core API

Internal comments can be added, but currently cannot be deleted via the Core API.
about 1 year ago in Core API 0 Backlog

Option to set image in mail to original size.

In replys we often insert screenshots. These are always inserted small and the only way to resize them, is to drag them larger, at the corner of the image. This always results in images, that are not in the correct size. My idea is to add an optio...
over 2 years ago in Composer 0 Backlog

'Scroll to top' button for Knowledge base

For Knowledge Base it would be great to have a 'top of the page" button in the articles (they can be pretty long) the KB homepages (can contain a lot of articles and categories) It would be great to have it at the bottom, or even better on the rig...
over 2 years ago in Knowledge Base 0 Backlog

Export - export table content as displayed on screen

allow to export the data as displayed on the screen i.e taking into account filters, displayed column and formatting This avoids doing the work twice one time on the screen then back into the export
over 3 years ago in Exports, API and connectors 0 Backlog

Support Azure Service Principals to prevent need for channel password reauth

See cnv_fd559dv.
over 2 years ago in Email channels 0 Backlog

Co-owning scheduling links

I would like to share ownership of the scheduling links with other team members for when I am out of the office or need a team member to manage to scheduling link.
about 1 year ago in Schedule - manage your calendar 0 Backlog

Login-controlled support form

We want to authenticate our customers when they create a support ticket on our contact form. The best implementation for this in our organisation would be to have a login-controlled support form page similar to the existing login-controlled KB tha...
about 1 year ago in Form 0 Backlog