All ideas

Currently selecting "Keep assignments when teammate is out of office or busy" is an all or nothing decision. Currently selecting this option changes all of the following when teammates are set to Out of office or Busy: New conversations can be a...

It would be nice to have the option for additional views, currently it is daily and weekly, but monthly would be useful in WFM.

Hi Front Support Team, I’m reaching out to suggest a feature enhancement for Front's Rules functionality.Currently, when setting up Rules that act based on tags, it’s only possible to specify exact tag names. We need the ability to use "starts wit...

I am looking for a function like "Mute" to avoid seeing internal chatter, however, I would like to see the message again when an external sender replies or when I am mentioned. Currently, using "Mute" has caused me to miss external replies to mess...

Load Balancing simply isn't offered in rule sets yet. This would be a plus.

Allow shared message templates to be created that can be used across multiple Workspaces. This saves admins from needing to duplicate message templates.

Macro with moving action won't trigger rules such as Required tagging. Both features should be compatible to work together

Use case: "When a company has multiple brands or works in different regions and languages it would be great to have the ability to redirect the customers to different landing pages for CSAT surveys"

For attendees who sign up from my scheduling link, send automated email reminders to them ahead of the meeting.