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Insights - Other

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Being able to choose a primary tag if adding more than 1 to a conversation for reporting purposes.

Different to parent tags, this would be where a conversation is tagged for example as an 'account balance' query but the team leader has added a secondary tag of 'urgent' and maybe a 3rd tag of 'complaint'. This may then push it to a view that has...
over 1 year ago in Insights - Other 0 Backlog

Turn off tracking in Sequences

It is not currently possible to turn off tracking in sequences creating unneccessary problems with GDPR.
over 2 years ago in Insights - Other 0 Backlog

Ability to view multiple Teams at once in Analytics

Would allow to see multiple Teams at once without being company admin.
over 2 years ago in Insights - Other 0 Backlog